We want you to be fully satisfied with your Zivora purchase.
- Eligibility: Unused, unopened Zivora products may be returned within [X] days of delivery for a full refund.
- Damaged or incorrect items: If your order arrives damaged or incorrect, contact us within [X] days with photos of the item and packaging, and we'll arrange a refund.
- Marketplace orders: Orders placed via Amazon UAE or Noon are subject to that platform's return policy; please initiate returns directly through the marketplace.
- Cash on delivery orders: Refunds for COD orders are processed to [bank transfer / store credit] within [X] business days of the returned item being received and inspected.
- Non-refundable: Products that have been installed, used or damaged after delivery are not eligible for return.
This is a placeholder policy and must be reviewed against UAE consumer protection law before publishing. Bracketed values need to be confirmed.
Questions about a return? Contact our support team →